Yes. Our products are handmade with care. As a result, slight variations in colour, size, texture, or finish may occur.

Yes. Selected products can be personalized with details such as names, photographs, messages, dates, and other options mentioned in the product description.

Yes! You can place an order as a gift and provide the recipient's address as the delivery address.

Please make sure that the recipient is available to receive the order at the provided delivery address.

Customization is available for selected products. If you have a specific idea or requirement, you can contact us to check whether we can create it for you.

Yes! We accept bulk orders for suitable occasions and requirements. Please contact us in advance with your requirements so we can discuss the available options and timelines.

Production generally begins within 1–3 working days after your order is confirmed. As our products are handmade, processing time may vary depending on the product and order requirements.

Once production is completed, your order will be carefully packed and dispatched within 3–5 working days.

Orders are generally delivered within 7–10 working days, depending on your location and delivery partner.

Yes. Once your order has been dispatched, an order tracking link will be provided so you can track your shipment.

No. Cash on Delivery (COD) is not available. All orders must be paid for online through the payment options available on our website.

As our products are handmade or personalized, changes or cancellations are not possible once production has started.

Customers are responsible for checking all names, photographs, messages, dates, and other personalization details before confirming their order. Please review your details carefully before placing the order.

No. We do not offer refunds, returns, or replacements. Please review your order and personalization details carefully before confirming your purchase.

Keep your products away from water, moisture, direct sunlight, and extreme temperatures. Handle delicate and personalized elements gently and store them in a cool, dry place when not in use.

For any questions, order-related enquiries, or assistance, please contact us through the contact details provided on our website. We're always happy to help.